The NDIS and Service Agreement

This Service Agreement is made for the purpose of providing supports under the client’s NDIS plan.

The parties agree that these Terms and Conditions are made in the context of the NDIS, which is a scheme that aims to:

• Support the independence and social and economic aspect of people with disability, and
• Enable people with a disability to exercise choice and control to pursue their goals and the planning and delivery of their supports.
• NDIS plan to be provided to Empowering Disability Partners Pty Ltd.

‍

Schedule of supports

Empowering Disability Partners Pty Ltd (ED Partners) agrees to provide the client all the services listed on the website. The supports and their prices are set out by our representatives and are available via phone call or a live conference with ED Partners. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a client NDIS supports) are the responsibility of the client/client representative and are not included in the cost of the supports.

‍

ED Partners’ Responsibilities

ED Partners agrees to:

1. Review the provision of supports at least annually with the client;
2. Once agreed, provide supports that meet the client’s needs at the client’s preferred times;
3. Communicate openly and honestly in a timely manner;
4. Treat the client with courtesy and respect;
5. Consult the client on decisions about how supports are provided;
6. Give the client information about managing any complaints or disagreements and details of ED Partners’ cancellation policy;
7. Listen to the client’s feedback and resolve problems quickly;
8. Give the client a minimum of 24 hours notice if ED Partners has to change a scheduled appointment to provide supports;
9. Give the client the required notice if ED Partners needs to end this Service Agreement (see “Ending this Service Agreement” below for more information);
10. Protect the client’s privacy and confidential information;
11. Provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law;
12. Keep accurate records on the supports provided to the client; and
13. Will issue invoices and statements of the supports delivered to the participant as per the NDIA Terms of Business for Registered Providers as requested

‍

Responsibilities of the client/client representative

The client/client representative agrees to:

1. Inform ED Partners about how they wish the supports to be delivered to meet the client needs;
2. Treat ED Partners workers with courtesy and respect;
3. Talk to ED Partners if the client has any concerns about the supports being provided;
4. Give ED Partners the required notice if the client cannot make a scheduled appointment, noting that if the notice is not provided, ED Partners cancellation policy will apply;
5. Give ED Partners the required notice if the client needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information);
6. Let ED Partners know immediately if the client’s NDIS plan is suspended or replaced by a new NDIS plan or the client stops being a participant in the NDIS.

‍

Payments

ED Partners will seek payment for their provision of supports after the supports have been delivered.

SELF MANAGED – The client/client representative has chosen to self-manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, ED Partners will send the client/client representative an invoice for those supports for the client/client representative to pay. The client/client representative will pay the invoice by direct debit / EFT within 7 days.

NDIA MANAGED – The client has nominated the NDIA to manage the funding for supports provided under this Service Agreement. After providing those supports, ED Partners will claim payment for those supports from the NDIA.

‍

Changes to this Service Agreement

If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement.

‍

Ending this Service Agreement

Should either party wish to end this Service Agreement, they must give four weeks’ notice. If either party seriously breaches this Service Agreement, the requirement of notice will be waived.

‍

Feedback, complaints, and disputes

If the client wishes to give ED Partners feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to our representative on 1300 110 251 or email at info@edpartners.com.au.

If the client is not satisfied or does not want to talk to this person at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:

• online at www.ndiscommission.gov.au;
• by phone on: 1800 035 544.

‍

Goods and Services Tax (GST)

For the purposes of GST legislation, the Parties confirm that:

• a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client’s NDIS Plan currently in effect under section 37 of the NDIS Act;
• the client’s NDIS Plan is expected to remain in effect during the period the supports are provided; and
• the client/client representative will immediately notify the provider if a new plan replaces the client’s NDIS Plan or the client stops being a participant in the NDIS.

‍

Cancellation Policy

The participant must cancel the support/service/activity on time.

Fees Payable on Cancellation of Rostered Support/Service/Activity by Participant

Where a participant or their representative/nominee provides a timely notification of cancellation (minimum 48 hours’ notice) before the scheduled support/service/activity, EDP will acknowledge the cancellation via the agreed communication method (verbal, text, or email) and inform the relevant staff member and coordinator.

To meet the 48-hour requirement, cancellations must be made before 5:00 pm two days prior to the scheduled service.

If the cancellation relates to a weekend support, it must be notified by 5:00 pm on the preceding Wednesday.

No late cancellation fee will be applied to the participant’s NDIS booking if notice is provided within these timeframes.
For direct support (individual in-home or community participation) EDP will endeavour to reschedule the support at a time agreed with the participant.

Where a participant or their representative/nominee makes a late cancelation or participant is “no show” for the support/service/activity; 100% of the agreed fee for the support will be charged to the participant’s NDIS booking.

If the support has commenced the full fee or the booked support will be charged even if participant wishes to end support early.

For full details on Cancellation, please refer to Service Cancellation Policy.

‍

Contact details

The Client Representative can be contacted on:

Email: info@edpartners.com.au

Call: 1300 110 251